Last updated: October 12, 2026
Our return window
You can return any item within 30 days of delivery for a refund to your original payment method.
Damaged, defective or wrong items
If your tumbler arrives dented or damaged, has a printing defect (for example a smudged, faded or misplaced design), or is not the design you ordered, we'll send a free replacement or a full refund, including shipping. You don't need to send the item back. Just email us within 30 days of delivery with your order number and a photo of the problem.
Returns for any other reason
If you changed your mind, you can return an unused tumbler in its original condition within 30 days of delivery. For these returns, the return shipping cost is paid by you, and the original shipping charge is not refunded. We don't charge any restocking fee.
How to start a return
- Email us first at [email protected] with your order number, the item(s) you want to return, and the reason (with a photo if the item is damaged or defective).
- We'll reply with your return approval, the return address and instructions. Returns sent without contacting us first may be delayed.
- Pack the tumbler securely and ship it to the address in our reply. We recommend a trackable shipping method; we can't refund items lost on their way back to us.
Refunds
Once we receive and check your return (or approve a claim for a damaged or defective item), we'll email you and issue your refund within 7 days. Refunds go back to your original payment method (for example PayPal or your card). Depending on your bank or card issuer, it may take a few extra business days for the refund to appear on your statement.
Cancellations
You can cancel your order free of charge before it is printed. Email [email protected] as soon as possible; once an order is in production it can no longer be canceled, but you can still return it under this policy.
Contact
Holuju · [email protected]